TERMS AND CONDITIONS OF SERVICE

By accessing the iglink.ca website, registering an account, or using any of iGLink Canada's services — including Shipping, Domestic Express, and Money Transfer referral services — on iglink.ca or on any other public platform where iGLink Canada provides services, the Customer acknowledges having read and understood, and agrees to be bound by, the entirety of these Terms and Conditions of Service (the "Terms").

Article 1. INTRODUCTION

1.1iGLink Canada (legal entity: iGreenTrade Corp., operating under the trade name "iGLink Canada") provides Shipping, Domestic Express, and Money Transfer referral services to the Vietnamese community in Canada since 2012 — nearly 15 years of experience, having processed more than 50,000 orders.

1.2iGLink Canada maintains partnerships with a network of reputable domestic and international carriers, including an air-cargo partner network aligned with IATA (International Air Transport Association) standards, to help ensure goods are handled and transported safely and in accordance with international standards.

1.3iGLink Canada operates an integrated online platform at iglink.ca, allowing Customers to create an account, receive real-time quotes, place orders, make payment, print shipping labels, and track shipments within a single system.

1.4iGLink Canada maintains a network of offices and agents across Canada, including Toronto (head office), Vancouver, Calgary, Edmonton, Ottawa, and Montreal, serving the Vietnamese community nationwide.

1.5By using the Services, the Customer agrees to be bound by the entirety of these Terms, as well as any other policies referenced herein (including the Privacy Policy and pricing policies).

Article 2. DEFINITIONS

2.1"iGLink Canada" or the "Company": iGreenTrade Corp., operating under the trade name "iGLink Canada," owner and operator of the iglink.ca website.

2.2"Website" / "Platform": the iglink.ca website and other public platforms (social media, applications, official messaging channels) where iGLink Canada offers, promotes, or processes the Services.

2.3"Customer" / "Shipper": an individual or entity using the Services as the sender of goods or the requester of a money transfer service.

2.4"Recipient": an individual or entity designated by the Customer to receive goods or a money transfer.

2.5"Services": collectively, (a) international Shipping (Canada → Vietnam); (b) Domestic Express; and (c) Money Transfer Referral services.

2.6"Carrier Partners": through third-party logistics providers (3PLs) such as eShipper, Netparcel, and Freightcom, iGLink Canada engages carriers such as UPS, Purolator, GLS, ICS, and FedEx to transport goods, in addition to other international delivery partners.

2.7"Money Transfer Partners": entities registered with FINTRAC as a Money Services Business ("MSB") with which iGLink Canada partners as an authorized referral partner/agent, currently including RIA Money Transfer and EzyRemit.

2.8"Product Code (MSP)": a goods-classification code defined by iGLink Canada's system, used to declare the type of goods contained in each package.

2.9"Declared Value": the value of goods self-declared by the Customer when an order is created, used as the basis for calculating the Optional Insurance premium (if purchased) and for customs purposes.

2.10"Agent": an individual or entity formally authorized by iGLink Canada to introduce, advise, or support Customers using the Services at the local level.

Article 3. SCOPE OF SERVICES

3.1  International Shipping Service (Canada → Vietnam)

iGLink Canada receives, processes, and ships personal, non-commercial goods from Canada to Vietnam via its Toronto transshipment warehouse and its network of international Carrier Partners.

3.2  Domestic Express Service

iGLink Canada provides an online platform for booking domestic Canadian express shipments, connected directly to real-time (live) rate quotes from its Carrier Partners.

3.3  Money Transfer Referral Service

3.3.1With respect to CAD → VND money transfer services, iGLink Canada acts as an authorized referral partner/agent of Money Transfer Partners registered with FINTRAC as an MSB, currently including RIA Money Transfer and EzyRemit, and may expand to include additional FINTRAC-registered partners in the future.

3.3.2iGLink Canada does NOT itself hold an MSB registration and does not directly execute, process, or hold money transfer transactions. Exchange rates, service fees, transaction limits, processing times, and customer identity-verification (KYC/AML) procedures are performed by, and governed by, the applicable Money Transfer Partner's own terms and policies.

3.3.3When registering for or carrying out a money transfer transaction, the Customer is simultaneously bound by the terms of service and privacy policy of the Money Transfer Partner used. iGLink Canada recommends that Customers carefully read those terms before transacting.

3.3.4In certain cases, iGLink Canada may refer Customers to a third-party platform through an affiliate/referral arrangement. In such cases, the transaction is carried out directly between the Customer and the third party on that party's own platform; iGLink Canada may receive a referral commission and is not a party to the money transfer transaction.

Article 4. ELIGIBILITY & ACCOUNT

4.1The Customer must be at least 18 years of age and have full legal capacity to enter into and perform transactions under these Terms.

4.2The Customer agrees to provide accurate, complete, and up-to-date registration information when creating an account on iglink.ca.

4.3The Customer is responsible for safeguarding their account login credentials and for all activity conducted under their account.

4.4iGLink Canada reserves the right to refuse, suspend, or terminate account/Service access for any Customer who violates these Terms, provides false information, or shows signs of fraud, money laundering, or other unlawful activity.

Article 5. PERMITTED & PROHIBITED/RESTRICTED GOODS; LAWFUL SOURCE OF FUNDS

5.1For the Domestic Express service, the Customer is responsible for packing their shipment and may ship either personal goods or commercial goods, provided that commercial goods are accompanied by a proper invoice and supporting documentation.

For the Shipping service to Vietnam, the Customer may only ship personal goods and gifts of a non-commercial nature that are not on the list of prohibited/restricted items under Canadian law, Vietnamese law, or the requirements of iGLink Canada's Carrier Partners. The table below is illustrative and not exhaustive; the detailed list is published and updated at iglink.ca.

5.2The Customer is responsible for truthfully and accurately declaring the contents, quantity, and value of their goods. iGLink Canada and/or its Carrier Partners reserve the right to inspect, refuse to ship, or hand over to the relevant authorities any goods that violate applicable law or that have been fraudulently declared.

5.3For the Money Transfer service, the Customer represents that the funds used for the transaction are lawfully obtained and are not connected to money laundering, terrorist financing, tax evasion, or a breach of sanctions under Canadian law. The Money Transfer Partner reserves the right to decline to process, or to report, a suspicious transaction in accordance with FINTRAC requirements.

Article 6. RIGHTS & RESPONSIBILITIES OF THE CUSTOMER

6.1  Customer's rights

• To receive a transparent quote with no hidden fees.
• To track the real-time status of their order through their online account.
• To receive guidance and support in Vietnamese through official channels.
• To have their personal information protected in accordance with PIPEDA.
• To file a complaint and claim compensation under Articles 9 and 15, where a valid basis exists.

6.2  Customer's responsibilities

• To provide accurate information regarding the sender, recipient, description of goods, and declared value.
• To package goods appropriately, in a manner suited to their nature.
• Not to ship any goods on the prohibited/restricted list under Article 5.
• To comply with applicable customs regulations and laws of Canada and Vietnam.
• To make full and timely payment in accordance with Article 8.
• To ensure the lawfulness of funds used for the Money Transfer service.
• To safeguard their account login credentials.

Article 7. RIGHTS & RESPONSIBILITIES OF iGLINK CANADA

7.1  Rights of iGLink Canada

• To inspect the contents of a package where necessary for safety, customs, or legal-compliance purposes.
• To refuse to ship prohibited/restricted goods or goods that have been falsely declared.
• To suspend or cancel an order that violates these Terms.
• To adjust shipping charges based on the actual weight/dimensions measured at the warehouse.
• To request that the Customer provide additional documents or information as needed for customs or legal-compliance purposes.

7.2  Responsibilities of iGLink Canada

• To process orders in accordance with the information provided by the Customer and iGLink Canada's published procedures.
• To notify the Customer of order status via email, Zalo, or their registered online account.
• To hand over goods to the Carrier Partner within a reasonable period of time.
• To pay compensation under the Insurance policy in Article 9 where loss or damage falls within iGLink Canada's responsibility.
• To protect the Customer's personal information in accordance with PIPEDA.

Article 8. QUOTES, PAYMENT & CANCELLATION

8.1Shipping charges are calculated based on weight, dimensions (or volumetric weight, if applicable), destination, and service type, and are displayed on the system at the time an order is placed. The final shipping charge may be adjusted after the goods are weighed and measured at the warehouse.

8.2Payment is made via Interac e-Transfer or another payment method published by iGLink Canada on its website. An order will only be processed and handed over to the Carrier Partner once payment has been confirmed.

8.3The Customer may request to cancel an order before the goods are handed over to the Carrier Partner, or before a money transfer transaction is processed. Where payment has already been made, any refund will be issued in accordance with iGLink Canada's then-current cancellation/refund policy; any service fees already incurred at the time of cancellation may not be refunded.

Article 9. INSURANCE & COMPENSATION

9.1  Standard Insurance

9.1.1All Shipping and Domestic Express orders are covered by Standard Insurance, which is included in the service charge at no additional cost.

9.1.2The standard compensation amount is calculated at CAD $20 per pound (lb), based on the actual weight of the lost or damaged package, subject to a maximum of CAD $300 per order — whichever amount is lower shall apply.

Illustrative example: A 10 lb package that is lost → 20 × 10 = CAD $200 (below the CAD $300 cap) → CAD $200 is paid. A 25 lb package that is lost → 20 × 25 = CAD $500 (exceeds the cap) → the CAD $300 cap applies.

9.2  Optional Insurance

9.2.1A Customer who wishes to insure their goods for an amount greater than the Standard Insurance coverage may purchase Optional Insurance at the time the order is created.

9.2.2The premium for Optional Insurance is 4.5% of the declared value of the goods.

9.2.3Where Optional Insurance has been purchased, the maximum compensation payable (for loss or damage falling within iGLink Canada's responsibility) is the declared value registered at the time of purchase, rather than the formula set out in Section 9.1.2.

9.3  Insurance exclusions

Standard Insurance and Optional Insurance do not apply to:

• Goods on the prohibited/restricted list under Article 5;
• Cash, gold, precious stones, negotiable instruments, antiques, or fine art of special value;
• Damage caused by inadequate packaging, or by the fragile nature of goods that were not adequately protected;
• Losses arising from an inaccurate or incomplete declaration of value;
• Delivery delays not accompanied by physical loss or damage, unless otherwise agreed in writing;
• Losses arising from a Force Majeure event under Article 14.

9.4  Claims process

The Customer must submit a compensation claim within 15 business days of successful delivery (in the case of damage) or of the final expected delivery date shown in the tracking system (in the case of loss), together with: the order number, photographs of the exterior and interior condition of the package (in the case of damage), and documentation supporting the value of the goods. iGLink Canada will verify the claim and respond within a reasonable time.

9.5  Money Transfer Service

Any compensation (if applicable) for an issue arising from a money transfer transaction is governed by the policies of the relevant Money Transfer Partner (RIA Money Transfer, EzyRemit, or another partner), and is not covered by this Article.

Article 10. DELIVERY TIMES & DISCLAIMER REGARDING TIME

10.1Delivery times published on the website (for example: 7–10 business days for Ho Chi Minh City/Hanoi and 10–14 business days for other provinces — counted from the date goods arrive at iGLink Canada's Toronto and Vancouver warehouses, which are consolidated weekly on Thursdays — for the Shipping service; and 1–5 business days depending on the Carrier Partner for the Domestic Express service) are estimates only and do not constitute an absolute commitment.

10.2iGLink Canada is not liable for delays arising from causes reasonably beyond its control, including but not limited to customs procedures, weather, disruptions to air or ground transportation, or an event under Article 14 (Force Majeure).

Article 11. GENERAL DISCLAIMER

11.1The Services are provided on an "as is" basis. iGLink Canada does not guarantee that its website/platform will operate continuously, error-free, or without interruption.

11.2Except for the compensation obligations set out in Article 9, iGLink Canada is not liable for indirect, incidental, special, or consequential damages (including lost profits or lost business opportunities) arising from use of the Services.

11.3iGLink Canada's total liability with respect to any order shall not exceed the maximum compensation amount applicable to that order under Article 9.

11.4For the Money Transfer service, liability relating to a transaction (including errors, delays, or fraud) rests with the Money Transfer Partner that carried out that transaction, under that partner's own terms; iGLink Canada is not a party to the money transfer transaction and is not liable on behalf of the Money Transfer Partner.

11.5iGLink Canada is not liable for consequences arising from inaccurate or incomplete information provided by the Customer (including address, recipient information, description of goods, or declared value).

Article 12. LEGAL COMPLIANCE, ANTI-MONEY LAUNDERING & DATA PRIVACY

12.1The Customer agrees to comply with the laws of Canada and Vietnam relating to the import/export of goods, customs, and international money transfer regulations.

12.2For the Money Transfer service, the Customer is required to complete identity-verification (KYC) procedures and comply with anti-money-laundering/counter-terrorist-financing (AML/CTF) measures as required by the Money Transfer Partner and by FINTRAC. The Money Transfer Partner reserves the right to decline, suspend, or report a suspicious transaction in accordance with applicable law.

12.3iGLink Canada collects, uses, and protects the Customer's personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Further details are set out in a separate Privacy Policy, published at [Privacy Policy link], which forms an integral part of these Terms.

12.4The sending of promotional or marketing communications complies with Canada's Anti-Spam Legislation (CASL) — the Customer may opt out at any time.

Article 13. INTELLECTUAL PROPERTY & USE OF THE WEBSITE

13.1All content on the iglink.ca website (including the "iGLink" logo and brand, images, text, source code, and interface) is owned by iGLink Canada (iGreenTrade Corp.) or is used under a valid licence.

13.2The Customer may not copy, distribute, modify, or use for commercial purposes any content from the website without iGLink Canada's prior written consent.

Article 14. FORCE MAJEURE

14.1iGLink Canada shall be relieved of liability for any failure or delay in performing its obligations under these Terms where such failure or delay results from a Force Majeure event, including but not limited to: natural disasters, epidemics/pandemics, war, civil unrest, strikes, actions of a government or public authority (including changes to customs or import/export policy), disruption to air, ground, or sea transportation systems, widespread telecommunications/internet outages, or any other event reasonably beyond iGLink Canada's control.

14.2Upon the occurrence of a Force Majeure event, iGLink Canada will notify the Customer as soon as reasonably possible and will take reasonable steps to mitigate its impact; however, iGLink Canada shall not be liable for compensation for any delay or service disruption directly resulting from that event.

Article 15. COMPLAINTS, DISPUTE RESOLUTION & ARBITRATION

15.1Complaints: any question or complaint relating to the Services should be directed to iGLink Canada by email at info@iglink.ca, via Zalo, or through other official support channels. iGLink Canada is committed to acknowledging and responding within a reasonable time.

15.2Negotiation & mediation: the parties will use good-faith efforts to resolve any dispute through negotiation. If no resolution is reached within 30 days, the parties may agree to refer the dispute to mediation before pursuing further steps.

15.3Arbitration: for disputes that cannot be resolved through negotiation or mediation, the parties may agree in writing, at the time the dispute arises, to submit the matter to arbitration under the rules of a recognized arbitration body in Ontario, Canada.

Article 16. GOVERNING LAW & JURISDICTION

These Terms are governed by, and shall be construed in accordance with, the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-laws principles.

Article 17. CHANGES TO THESE TERMS

iGLink Canada may update or amend these Terms at any time. Any updated version shall take effect from the time it is posted on iglink.ca. The Customer's continued use of the Services after such an update constitutes acceptance of the revised Terms.

Article 18. GENERAL PROVISIONS

18.1If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions shall remain in full force and effect.

18.2These Terms (together with the Privacy Policy and any other policies referenced herein) constitute the entire agreement between the Customer and iGLink Canada regarding use of the Services, and supersede all prior agreements or communications on the same subject matter.

18.3iGLink Canada's failure to enforce any right under these Terms shall not be construed as a waiver of that right.

Article 19. CONTACT INFORMATION

Entity: iGLink Canada (iGreenTrade Corp.)

Address: 2426 St Clair Ave W, Toronto, ON M6N 1L2

Email: info@iglink.ca

Zalo / Phone / WhatsApp: +1 (905) 867-1368

Website: iglink.ca