Frequently Asked Questions
Ship a Package
Personal non-commercial goods: clothing, gifts, dry food, cosmetics, household items. We do not accept liquids, loose lithium batteries, or prohibited items.
Standard 10–14 days, express 5–7 days depending on route and timing.
Use your order code on the Order Tracking page, or send the code via Zalo for a quick check.
Send Money
Shown in realtime and refreshed every 5 minutes.
Bank transfer, home delivery (RIA exclusive), or pickup at a cash pickup location.
A one-time identity verification (KYC) per FINTRAC standards; subsequent times are very fast.
iG Link Canada là đại lý ủy quyền của RIA — RIA là MSB được FINTRAC cấp phép (số đăng ký M09756621). iG Link không giữ giấy phép MSB riêng.
Payment & support
Interac e-Transfer for customers in Canada. Detailed instructions provided when finalizing your order via Zalo/Messenger.
Automated assistant 24/7; staff respond via Zalo/Messenger during business hours.