Contact & Support
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Typically 7–10 business days for Ho Chi Minh City and Hanoi, and 10–14 days for other provinces. The time is counted from when iG Link receives and inspects the goods at the Toronto warehouse. It may take longer during the holiday season.
Based on actual weight (lb) and the drop-off location in Canada. Use the quote tool at iglink.ca/chuyen-hang to get an exact price from the iG Link system.
Yes. iG Link specializes in personal items, gifts, dry food, cosmetics, clothing, and household goods. We do not accept large commercial shipments or flammable liquids.
2426 St Clair Ave W, Toronto, ON M6N 1L2. Mon–Fri (9AM–5PM EST), Sat (10AM–3PM EST). Message us on WhatsApp/Zalo before dropping off to make sure a staff member is available to receive it.
Yes. Pack it yourself following the free PDF guide on our website, then bring it to the warehouse. If you need packing help, iG Link is happy to assist at the Toronto warehouse.
Interac e-Transfer (most common), Visa/Mastercard Canada. You receive an electronic invoice right after payment.
Within the same business day, before 5PM Vietnam time. Orders placed before 11AM EST usually arrive the same day. Later orders may arrive the next day.
Updated every morning at iglink.ca/chuyen-tien. Sign up for alerts when the rate rises. iG Link's rate is usually 1–2% better than the banks.
Yes — required by FINTRAC. Upload your documents via the App → iG Link reviews them in 1–2 business days → you receive an email + WhatsApp/Zalo once verified. Do it once, use it forever.
Shown transparently in the App and the calculator on the Money Transfer page before you confirm — no hidden fees.
Actual transactions go through the iG Link Mobile App (iOS & Android). The website displays exchange rates and helps with calculations and advice.
Completely free. No monthly maintenance fee.
Passport (Canada/VN), Permanent Resident Card, or a valid Canadian Driver's License. Upload photos of both sides + a selfie holding the document directly in the Mobile App.
Tap "Forgot password?" on the login page → enter your email → receive a reset link by email. Didn't get it: check spam or message us on WhatsApp/Zalo.
Customer account: self-register via the App, for personal use. Agent account: register through the form at iglink.ca/dai-ly; iG Link reviews and grants it separately, giving access to the internal software and commissions.
Sent by email and WhatsApp/Zalo after iG Link receives and inspects your goods (within 24 business hours). Check spam if you don't see the email.
No need to worry. During the flight and customs stage, tracking often goes 24–72h without updating. If there's no update after 5 days → contact iG Link via WhatsApp/Zalo.
Typically 1–3 business days. If additional documents are needed, iG Link will contact you right away. You don't need to handle it yourself.
Contact us right away via WhatsApp/Zalo with your tracking number. iG Link will check with our Vietnam partner and respond within 4 business hours.
Contact iG Link directly
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iG Link will respond within 4 business hours. For faster help, message us on Zalo or Messenger.
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